Every site needs a boring Ts & Cs bit, so here’s ours….
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Peeko relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term “Peeko” or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the information gathered will not be passed to any third parties.
We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
We endeavour to keep all images used on the website as accurate as possible. However there may be times when the product you receive varies in appearance slightly to the photo used on the website. The product itself will be the one we have advertised and supplied and any difference will be purely cosmetic.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
These Peeko Live – Live Auctions & Flash Deals Terms (“Peeko Live Terms”) apply when you participate in a Live Show, Live Auction or Flash Deal operated by Peeko Limited (“Peeko”, “we”, “us” or “our”) through Peeko Live.
These Peeko Live Terms form part of Peeko's existing Terms & Conditions. Unless expressly stated otherwise, Peeko's existing Terms & Conditions, Privacy Policy, Shipping Policy and Returns Policy continue to apply to Peeko Live purchases.
1. Peeko Live
Peeko Live may feature Live Shows, Live Auctions and Flash Deals.
In these Peeko Live Terms:
“Peeko Live” means Peeko's live shopping service, available at live.peeko.co.uk.
“Live Show” means a single live broadcast on Peeko Live, during which Live Auctions and Flash Deals may take place.
“Live Auction” means the auction of an individual item or lot during a Live Show.
“Flash Deal” means a fixed-price, limited-time offer made during a Live Show, however described, including “flash offer”, “live deal”, “live offer”, “special deal” or similar wording.
Individual Live Auctions and Flash Deals may be subject to limited stock and/or a limited period of availability.
The starting price, minimum bid, bid increments, auction duration, reserve price and other conditions may vary between individual Live Auctions.
Most, but not all, Live Auction items may start from £1. A £1 starting price does not guarantee that an item will be sold for £1.
Flash Deals may be offered at specially reduced fixed prices for a limited period or while stocks last.
Views stated by the presenters and moderators are not necessarily representative of Peeko.
2. Requirements Before Bidding
To participate in a Live Auction or buy a Flash Deal, you must be aged 18 or over, have a Peeko account and provide the information requested by us before you are permitted to place a bid.
This may include your name, delivery address, mobile telephone number and valid payment card details.
You must ensure that all information provided to us is accurate and kept up to date.
By providing payment card details, you confirm that you are authorised to use that payment method. You also agree that we may charge that card for any Live Auction you win and any Flash Deal you buy through Peeko Live, together with the applicable delivery charge.
Peeko may carry out reasonable checks before allowing you to participate in bidding. If an automated check prevents you from bidding, you can ask for a human review by contacting Peeko Customer Support ([email protected]).
3. Use of Your Telephone Number
We may require your mobile telephone number to participate in Peeko Live.
Your mobile telephone number will be used by Peeko to verify and secure your account, prevent fraud and misuse of Peeko Live, and contact you about your Live Auctions, orders and deliveries. We will only use it to send you marketing by text or phone, or share it with other Huddled Group businesses for their own marketing, if you have separately opted in when signing up or in your account settings. We may also use it for the other purposes described in our Privacy Policy.
Your telephone number will not be provided to or used by businesses outside the Huddled Group for their own marketing purposes without your consent.
Where applicable, you can manage your marketing preferences or withdraw marketing consent in accordance with Peeko's Privacy Policy.
4. Live Auction Prices
Live Auction items may be offered at a starting price of £1, although some products may have a different starting price or minimum bid.
The starting price is not necessarily the final selling price.
The final price payable for a Live Auction item will normally be the winning bid, together with any applicable delivery charges or other charges clearly communicated to you before you bid.
5. Bidding
The rules applying to each Live Auction will be displayed or communicated before or during that Live Auction.
These may include:
- starting price;
- minimum bid increment;
- auction duration;
- reserve price;
- extended bidding arrangements; and
- any other specific rules applicable to that Live Auction.
When you place a bid, you are indicating that you intend to purchase the relevant item at that bid price if you are the successful bidder, subject to these Peeko Live Terms and your statutory consumer rights.
You should only place a bid if you genuinely intend to purchase the item if you win.
Once a bid has been accepted by the Live Auction system, it cannot normally be withdrawn, reduced or cancelled. This does not affect your right to cancel a purchase under our Returns Policy.
If you believe that you have placed a bid in error, you should contact Peeko Customer Support as soon as possible. We may investigate the circumstances and, where reasonably possible, determine whether any action can be taken.
6. Winning a Live Auction
Unless different rules are displayed for a particular Live Auction, the item will be awarded to the highest valid bidder when the Live Auction ends.
The Live Auction system will display a countdown or other indication of when bidding is due to end.
Where a Live Auction includes extended bidding, any qualifying bid placed during the final period may extend the Live Auction by the amount of time displayed or announced for that Live Auction.
If a reserve price applies, the item may not be sold if the reserve price is not reached. We will show on screen whether a reserve price applies before bidding opens.
Peeko's electronic records of bids and auction activity will be used as the starting point for resolving any dispute about bidding. If you think our records are wrong, please contact Peeko Customer Support and we will review the matter fairly.
7. Payment for Winning Bids
If you win a Live Auction, you agree to complete the purchase at your winning bid price together with any applicable delivery charges or other charges clearly communicated to you before you bid.
Your payment card may be charged automatically following a successful Live Auction.
You are responsible for ensuring that the payment card provided remains valid and has sufficient funds or available credit to complete your purchase.
If payment cannot be completed, we may contact you to resolve the payment issue.
If payment remains unsuccessful, we may cancel the transaction and/or restrict your ability to participate in future Live Auctions. If we cancel the transaction, we may offer the item to the next-highest bidder or include it in a future Live Auction.
8. Peeko Live Delivery and Fulfilment
Peeko Live purchases are separate from purchases made through the standard Peeko ecommerce website.
Peeko Live purchases and standard Peeko ecommerce purchases will be treated as separate orders for the purposes of fulfilment, delivery and delivery charges. They will not ordinarily be combined, consolidated or fulfilled together.
Unless specifically stated otherwise for a particular product or prize, Peeko Live purchases will be fulfilled from the Peeko Live fulfilment location and will be subject to the delivery arrangements communicated for the relevant Live Show.
Delivery charges for Peeko Live purchases are separate from any delivery charges applicable to purchases made through the standard Peeko ecommerce website.
The delivery charge may be applied to the first order or purchase made during a Live Show.
Depending on the products purchased and the particular Live Show, subsequent purchases made during the same Live Show may be included within the same delivery charge or may incur an additional delivery charge.
The applicable delivery arrangements and any delivery charges will be communicated through the Live Show, at checkout or otherwise before the relevant purchase is completed.
Special prizes, promotional items or other specific products may be fulfilled separately from a different Peeko or Huddled Group location. Where this applies, the item may arrive separately from the remainder of your Peeko Live order and may have different delivery arrangements.
A Peeko Live purchase will not ordinarily be added to, combined with or fulfilled as part of a separate standard Peeko ecommerce order.
Similarly, a standard Peeko ecommerce order will not ordinarily be added to, combined with or fulfilled as part of a Peeko Live order.
The delivery timeframes, delivery areas, non-delivery procedures and other applicable provisions for Peeko Live purchases set out in the Peeko Live section of our Shipping Policy will apply separately from those applicable to standard Peeko ecommerce purchases.
9. Live Auction Errors and Technical Problems
Peeko Live relies on technology, internet connections and third-party services. While we will take reasonable steps to operate Live Auctions correctly, technical issues or errors may occasionally occur.
Peeko may pause, extend, restart or cancel a Live Auction or Live Show where reasonably necessary because of a technical error, system failure, incorrect auction configuration, interruption to Peeko Live, suspected fraud or manipulation, or any other circumstance which means that the Live Auction or Live Show cannot reasonably be completed fairly.
Where a material technical or system error affects the outcome of a Live Auction, Peeko may investigate the circumstances and, where appropriate, cancel the affected transaction or Live Auction.
If a Live Auction or transaction is cancelled because of such an error, any payment taken for the affected purchase will be refunded in full.
10. Fair Bidding
You must participate in Live Auctions honestly and fairly. Peeko, other Huddled Group businesses and anyone acting on their behalf will not bid in Live Auctions.
You must not:
- place a bid without intending to purchase the item;
- place bids for the purpose of artificially increasing the price;
- use another person's account to manipulate a Live Auction;
- coordinate with another person to manipulate bidding;
- use automated systems or other methods intended to interfere with the Live Auction;
- deliberately interfere with another customer's ability to bid; or
- otherwise attempt to manipulate or undermine the integrity of a Live Auction.
Where we reasonably believe that an account or bidding activity has been used to manipulate a Live Auction, Peeko may cancel affected transactions and/or restrict the customer's access to Peeko Live.
11. Cancellation of a Live Auction
Peeko may cancel a Live Auction before or after bidding has commenced only where:
- the item becomes unavailable;
- there is a material error in the product listing or Live Auction;
- there is a technical or operational problem;
- fraudulent or manipulative activity is suspected;
- the Live Auction cannot be completed fairly; or
- cancellation is required by law or circumstances outside our reasonable control.
Where a Live Auction is cancelled, we will notify affected customers where reasonably practicable and refund any payment taken for an affected purchase in full and promptly.
12. Flash Deals
Flash Deals may be offered during a Live Show.
A Flash Deal may be available for a limited period, while stocks last, or on a first-come, first-served basis.
Flash Deals may be withdrawn when the available stock has been sold or when the stated promotional period ends.
The price applicable to a Flash Deal will be the price displayed or announced for that particular offer, subject to any applicable delivery charges or other charges communicated to you.
A Flash Deal is a fixed-price offer and is not an auction.
13. Product Information and “Sold as Shown”
Products offered through Peeko Live are sold as shown and as described during the relevant Live Show or on the applicable product listing.
Customers should carefully review the product images, description, condition, quantity and any other information provided before placing a bid or purchasing a Flash Deal.
Where a product's condition, packaging, appearance, contents or other characteristics are shown or described during the Live Show, you will not be able to reject the product for a defect or characteristic that was specifically pointed out to you before you bid or bought it.
Peeko's existing commitments regarding product authenticity continue to apply.
Being sold through Peeko Live does not mean that a product is exempt from applicable statutory consumer rights.
14. Returns, Refunds and Consumer Rights
Peeko's existing Returns Policy continues to apply to products purchased through Peeko Live, subject to any product-specific exclusions or exceptions permitted by law.
Products purchased through Peeko Live are sold as shown and as described at the time of purchase. Customers should consider all information provided about the product before placing a bid or completing a Flash Deal purchase.
Except where required by applicable law, Peeko will only issue refunds or accept returns for the reasons and circumstances set out in Peeko's Returns Policy and/or specifically stated on the relevant product or Live Auction listing. This includes your right to cancel most Peeko Live purchases within 14 days of delivery, as set out in our Returns Policy.
Nothing in these Peeko Live Terms is intended to remove or restrict any statutory consumer rights which cannot legally be excluded or restricted.
Where you have a statutory right to cancel, return or obtain a refund, that right will continue to apply unless a lawful exception applies.
Our existing rules relating to products which cannot be returned for hygiene, safety, perishability or other lawful reasons also continue to apply.
15. Customer Conduct
Where a Live Show includes live chat or other interactive features, customers must behave respectfully and lawfully.
We may remove content, restrict access to chat or remove a participant from a Live Show where reasonably necessary because of abusive, threatening, discriminatory, misleading, unlawful or otherwise inappropriate behaviour.
16. Specific Live Auction Rules
Individual Live Auctions may have additional rules which are displayed or announced before or during that Live Auction.
Those rules may include the starting price, bid increments, duration, reserve price, extended bidding arrangements, quantity available and delivery arrangements.
Any specific auction rules will apply to that Live Auction in addition to these Peeko Live Terms.
In the event of any conflict, the specific auction rules will apply only to the extent necessary to govern that particular Live Auction. Specific auction rules cannot reduce your rights under these Peeko Live Terms or the law.
17. Statutory Rights
Nothing in these Peeko Live Terms affects your statutory rights as a consumer or any rights which cannot legally be excluded or restricted.
You must be aged 18 or over to purchase alcohol and vaping products. When ordering and making a payment you will be required to confirm that you are aged 18 or over.
It is your responsibility to enter your address correctly. We accept no responsibility for incorrect addresses, and if an order is delivered to an incorrect address we are unable to accept this is a non-delivery claim.
If an order is returned to us by our Courier if the address you entered is undeliverable, we will refund the price you paid for the order minus a £5 charge to cover our costs.
Non-delivery claims for orders you haven’t received must be made within 21 days of you placing your order. Claims made after 21 days will not be accepted. In the event of your order being returned to us by the Courier (for whatever reason), then we will refund you in full upon completion of our investigation.
We do not wholesale, so please don’t ask us!
If you are purchasing on behalf of a business, or to resell our products, please note that no refunds will be given as you are exempt from Consumer Contracts (formerly distance selling) regulations.
We reserve the right to withdraw a coupon code without notice. We also reserve the right to reject any order which has used a coupon code incorrectly.
We endeavour to display fully accurate images on the product pages of our website. However, there may be occasions where product designs differ slightly to the ones shown. Actual products delivered may also be “price-marked” by the manufacturer. Image differences do not mean the product you are purchasing will differ, this will always match the product description.
We accept Apple Pay, PayPal, Google Pay, Klarna, Visa, Mastercard and American Express – all of which are safe & secure for you and for us.
We are unable to amend or cancel an order after it has been placed. This includes changes of items and/or delivery address. Please only place your order once you are certain that everything is correct.
Yes. We only purchase directly from either (a) the manufacturer or (b) authorised distributors.
Yes. We do not sell refurbished, returned, or seconds. Some of the products we sell are “almost perfect” but this does not mean the are not brand new. They may be slightly cosmetically imperfect (example minor marks on the glass), or may be 1st or last pour candles, or may have wax residue on the packaging or glass, but literally nothing is pre-owned or not brand new.
Peeko Live Weekend Away Prize Draw – Terms & Conditions
1. The Promotion
These terms and conditions apply to the Peeko Live Weekend Away Prize Draw (the “Prize Draw”).
The Prize Draw is operated by Peeko Limited (“Peeko”, “we”, “us” or “our”).
By entering the Prize Draw, you agree to be bound by these terms and conditions.
2. Eligibility
The Prize Draw is open to UK residents aged 18 or over, excluding employees of Peeko, the Huddled Group and their respective affiliates, agents, suppliers and anyone professionally connected with the operation or administration of the Prize Draw, together with members of their immediate families.
Proof of age, identity and eligibility may be requested.
3. How to Enter
To enter the Prize Draw, you must sign up for Peeko Live during the Promotion Period.
Signing up for Peeko Live requires you to provide the information requested during registration, which may include your name, email address, mobile telephone number, delivery details and payment card details.
Once you have successfully completed the Peeko Live registration process, you will automatically receive one entry into the Prize Draw.
No purchase is required to enter the Prize Draw.
Only completed and valid registrations received during the Promotion Period will be eligible.
4. Promotion Period
The Prize Draw opens at 18:00 on 19/10/26 and closes at 17:59 on 01/11/26 (the “Promotion Period”).
Entries received after the closing date and time will not be included in the Prize Draw.
5. Entries
One entry per person will be permitted.
Entries must be made personally and not on behalf of another person.
Peeko reserves the right to disqualify any entrant where we reasonably believe that the entrant has attempted to manipulate the Prize Draw, provided false or misleading information, or otherwise breached these terms.
6. The Prize
There will be one winner.
The winner will receive a weekend away consisting of:
WEEKEND FOR TWO IN BATH.
The Prize is subject to availability and any restrictions or conditions imposed by the accommodation provider or other relevant supplier.
Unless specifically stated as part of the Prize, the Prize does not include travel to and from the destination, meals, spending money, insurance or other incidental expenses.
The Prize usage is subject to availability.
The Prize is non-transferable and there is no cash alternative.
Peeko reserves the right to substitute the Prize with a prize of equal or greater value where the advertised Prize becomes unavailable for reasons outside our reasonable control.
7. Winner Selection and Live Stream
The winner will be selected at random from all valid eligible entries received during the Promotion Period.
The winner will be contacted using the contact details provided when registering for Peeko Live.
The winner will be invited to participate in a Peeko Live livestream for the purpose of claiming the Prize.
To claim the Prize, the selected winner must answer the call and correctly repeat the designated catch phrase when asked to do so during the livestream.
The required catch phrase will be provided to the selected winner during the livestream.
The Prize will only be awarded if the selected winner correctly repeats the catch phrase as requested.
If the selected winner does not answer the call, is unable to participate in the livestream, or does not correctly repeat the catch phrase when asked, they will not be entitled to claim the Prize.
In these circumstances, Peeko may select an alternative winner from the remaining eligible entries.
Peeko's decision as to whether the catch phrase has been correctly repeated will be final, subject to applicable law.
8. Claiming the Prize
The winner may be required to provide proof of identity, age and eligibility before receiving the Prize.
If the winner is unable to claim the Prize in accordance with these terms, Peeko reserves the right to select an alternative winner.
The Prize cannot be transferred to another person and no cash alternative will be offered.
9. Winner Publicity
By accepting the Prize, the winner agrees that Peeko may use their first name and voice in connection with the Prize Draw and the announcement or promotion of the winner.
The winner's image or likeness will not be used by Peeko for publicity relating to the Prize Draw.
Any use of personal information will be handled in accordance with Peeko's Privacy Policy.
10. Data Protection
Personal information provided when entering the Prize Draw will be processed in accordance with Peeko's Privacy Policy.
Information collected as part of signing up for Peeko Live may also be used for the purposes described in the Peeko Live terms and Privacy Policy, including operating the Peeko Live service, customer communications, fraud prevention and, where permitted, marketing.
11. General
Peeko reserves the right to cancel, amend or withdraw the Prize Draw where circumstances outside our reasonable control make this necessary.
Peeko reserves the right to disqualify any entrant who breaches these terms or attempts to gain an unfair advantage.
Peeko's decision regarding the Prize Draw and selection of the winner is final, subject to applicable law.
These terms are governed by the laws of England and Wales and are subject to the jurisdiction of the courts of England and Wales, except where mandatory consumer protections provide otherwise.
The promoter is Peeko Limited.
