Shipping Policy

THANKS FOR ORDERING WITH PEEKO - THE SURPLUS SUPERMARKET. IF YOU’VE PLACED YOUR ORDER BEFORE 11PM IT SHOULD BE WITH YOU TOMORROW.

 

Effective Date: 30 October 2026

If you’ve received your dispatch email, then your order is on its way. To track your parcel, click here and enter your tracking number on our delivery partners’ website.

Delivery Options

Order Value	Delivery Service	Charge
Up to £0.01	Royal Mail Tracked 24	£3.99 + £2.99 Pick & Pack Fee
Up to £49.99	Royal Mail Tracked 24	£3.99
£50.00 and over	Royal Mail Tracked 24	FREE

Delivery Information

We offer fully tracked next-day delivery when you order by 11pm.

Orders placed after 11pm, on Bank Holidays, will be dispatched the next working day. (Some areas dont deliver at the weekend, if you’re in one of these areas we’re sorry)

Delivery times are estimates. During busy periods, dispatch and delivery may take a little longer.

We deliver across the whole UK, including Northern Ireland and the Channel Islands. Some locations, such as Northern Ireland, Scottish Highlands and Islands, Isle of Wight, Isle of Man, Jersey and Guernsey may take an extra 1–2 days.

Peeko Live Delivery

Peeko Live purchases are separate from purchases made through the standard Peeko ecommerce website.

Peeko Live purchases and standard Peeko ecommerce purchases are treated as separate orders for fulfilment, delivery and delivery charges and will not ordinarily be combined or fulfilled together.

Unless otherwise stated for a particular product or prize, Peeko Live purchases will be fulfilled from the Peeko Live fulfilment location.

Delivery charges for Peeko Live purchases are separate from the delivery charges applicable to standard Peeko ecommerce purchases.

The delivery charge may be applied to the first order or purchase made during a Live Show. Depending on the particular Live Show and products purchased, subsequent purchases made during the same Live Show may be included within the same delivery charge or may incur an additional delivery charge.

The applicable delivery arrangements and charges will be communicated through the Live Show, at checkout or otherwise before the purchase is completed.

Special prizes, promotional items or other specific products may be fulfilled separately from a different Peeko or Huddled Group location and may therefore arrive separately from the remainder of a Peeko Live order.

Standard Peeko ecommerce delivery charges, delivery thresholds and fulfilment arrangements do not apply to Peeko Live purchases unless expressly stated otherwise.

Similarly, purchasing through Peeko Live does not alter the delivery charges or fulfilment arrangements applicable to a separate standard Peeko ecommerce order.

Your Shipping Address

It's really important to make sure your address is entered correctly at checkout. We can’t take responsibility for orders delivered to incorrect addresses. Plus we want to ensure you get your goods safely and swiftly. Also please ensure you give us your mobile number - we wont call you, this is merely to allow us to text you about your delivery time.

If an order is returned to us due to an incorrect or incomplete address, we’ll refund the order minus the shipping cost of £3.99. Shipping charges are non-refundable in these cases.

Redelivery

Customers are responsible for ensuring delivery details are correct and that someone is available to receive the parcel, or for providing a safe place or neighbour instructions. When you get the text (important to give us your mobile number)

If delivery is missed and the parcel is taken to a Royal Mail depot, it’s the customer’s responsibility to arrange redelivery or collection.

If the parcel is returned to us, you can either:

(a) cancel for a refund (minus postage costs), or

(b) pay for redelivery.

Non-Deliveries

If your order hasn’t arrived, you must let us know within 14 days of placing the order. Claims made after this won’t be accepted. This does not affect your statutory rights.

Money-Back Guarantee

If there’s an issue with your order, contact us within 14 days of delivery at [email protected] and we’ll sort it.

We don’t offer free returns. Please see our Returns Policy for full details.

Damaged Items

If your item arrives damaged, contact us as soon as possible and within 7 days of delivery (or within 30 days for faulty items). Please take photos so we can check this against our packing photos. 

Keep all original packaging. We may ask for photos or for the item to be returned.

We can’t issue a refund or replacement without evidence.

Incorrect Orders / Missing Items

If you receive the wrong item or if something is missing, contact us as soon as possible at [email protected].

You must report this within 7 days of delivery and include photos of:

1. the outer packaging

2. the courier label

3. the contents received

Without this, we won’t be able to process the claim.

This does not affect your statutory rights.

Exclusions

We currently deliver within the UK, including Northern Ireland and the Channel Islands.

We don’t deliver to P.O. Box addresses.

We may refuse orders from customers with unusual return behaviour. Used or ineligible returns will not be sent back.

We are not responsible for lost, damaged or stolen parcels if:

1. You request delivery to a safe place or a neighbour

2. You use a parcel forwarding service

Peeko Ltd and Huddled Group plc are not liable for items sent to forwarding companies. We are not obligated to replace or refund items reported missing in these cases.