Peeko Live
Products purchased through Peeko Live are sold as shown and as described during the relevant Live Show or on the applicable product listing.
Customers should carefully review the product images, description, condition, quantity and any other information provided before placing a bid or completing a Flash Deal purchase.
The fact that an item has been purchased through Peeko Live or at a reduced auction or Flash Deal price does not, by itself, remove any statutory consumer rights.
Except where required by applicable law, refunds or returns for Peeko Live purchases will only be provided for the reasons and circumstances set out in this Returns Policy and/or specifically stated on the relevant product or Live Auction listing.
Peeko Live purchases, including items won at a Live Auction and Flash Deals, can be cancelled within 14 days of delivery in the same way as other online orders, subject only to the exclusions in this Returns Policy that apply by law. Auction and Flash Deal items are not treated as Penny Specials or Mystery products.
Any existing exclusions from our Returns Policy continue to apply to Peeko Live purchases only where the law permits them.
Nothing in this section removes or restricts any statutory consumer right which cannot legally be excluded or restricted.
Our 14-Day Returns Policy
We want you to be happy with your purchase. But if you would like to submit a refund or return, here’s what you need to know:
✅ 1. 14 Day Returns Window
You have a right to return your order within 14 calendar days of receiving your goods, as long as it meets our eligibility criteria below. Just let us know in writing (email or contact form) and we’ll guide you through the process.
📦 2. Items Must Be Returned Unused
To be eligible for a refund:
Items must be unused and in a re-saleable condition. You may handle items to inspect them, but if returned in a condition beyond what's necessary, we may refuse or reduce your refund.
Return must be made within 14 days of cancellation notice
Items must be returned with any original packaging
🚫 3. What Can’t Be Returned?
Certain items are non-returnable for hygiene, safety or legal reasons, including:
Unsealed, health, hygiene, or beauty products (e.g. skincare, supplements)
Perishable or beyond best before date food & drink items
Mystery boxes/bags, Penny Specials and Free On Us products.
💸 4. Refund Details
Once we receive your return into our warehouse, we’ll issue a refund within 14 days.
We require all returns to have a complete returns form enclosed, clearly stating your order number and item inventory.
Refunds include the item price and standard delivery cost if applicable - but not premium shipping services.
📬 5. Return Costs
You are responsible for return postage unless:
The item is faulty, damaged, or not as described
We have agreed in writing to cover return costs
We recommend using a tracked delivery service as we cannot be responsible for items lost in transit.
💼 6. Business Customers (B2B Orders)
If you’re buying on behalf of a business:
You do not have a statutory right to cancel or return.
Returns are accepted only with prior authorisation.
A restocking fee of up to 20% may apply.
You are responsible for return shipping unless we sent faulty or incorrect goods.
🛠️ 7. Received a Faulty or Incorrect Item?
Please contact us within 7 calendar days of receiving your order.
We may ask for a photo or description of the issue, and offer a replacement, refund, or store credit depending on the situation.
⚖️ 8. Your Rights
This policy follows UK consumer laws, including the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.
It does not affect your statutory rights.
Need help?
Contact our support team and we’ll be happy to assist
Our more detailed returns policy can be found here.
